Returns & Exchanges
Returns & Exchanges
You can return or exchange any of our products within 30 days of purchase. With product returns, you will receive a full refund.
At VisionRise, shipping in the USA is always 100% FREE, so we will cover the shipping fees for any refunds or exchanges.
Before submitting a refund or exchange request, we encourage you to first contact us by phone or support ticket. We would love the opportunity to help resolve any issues you may be having: Contact Us
If you still want an exchange or refund after contacting us, please submit your request in your user account on the VisionRise website in the "Orders" section next to the product purchased. In the refund/exchange form, please clearly state if you prefer a refund or a product exchange.
Once we process your request, we will provide a UPS shipping label which will allow you to easily return your product to us at no charge to you. You will be able to find the UPS shipping label within your account on our website. This label can be easily printed and used to ship the product to us. Once we receive the product, we will initiate your exchange or refund.
To receive the refund, the product must be in its original condition and include all parts, accessories and packaging. We are not responsible for return packages that are lost or damaged by the return shipping company. You will receive the refund upon our receipt and inspection of the merchandise (usually within 24-48 hours after we receive the product).
Many of our products have warranties which allow you to exchange your product for a pro-rated fee. You can see the warranty details for each product on the product details page of this website. The warranty exchange process works the same way as a standard exchange/return:
Simply submit your request in your user account next to the product purchased. In the refund/exchange form, please clearly state that you wish to complete a warranty exchange. Within a short time, we will send you an invoice for the pro-rated warranty rate. Once you pay this invoice, we will provide a return shipping label so you can send us your original product. Once we receive this product, we will send you your new product.
Call us or send us a support ticket if you have any questions about product returns or exchanges: Contact Us