VisionRise - Frequently Asked Questions
Why Shop With VisionRise?
Quality Products
Since 1987, our manufacturer has designed and offered products through trusted distributors like Shaklee and Dr. Mercola. We work directly with our manufacturer to guarantee our products are made using only the best technology and materials.
Our products are made with you, the customer, as a first priority. Everything we offer is built to last, providing years of hassle-free operation. We don't just sell life-changing health and beauty products - We rely on our own products to keep our own families safe and beautiful.
Made In USA
All of our products are manufactured and assembles in the sunny state of Florida, USA. Our products are made with quality supplies and we take pride in supporting the state of Florida with employment opportunities.
100% Satisfaction Guaranteed
We fully guarantee all of our products for 30 days from the date of purchase. If you are not happy with any item you purchase from us, you may easily return it for a refund. You can also exchange any of our products if you find they are not working properly: Returns & Exchanges
Free & Fast Shipping
We strive to keep you happy by providing 100% Free Shipping on all orders within the USA. We also insist on shipping all orders quickly, so that you receive your product as soon as possible.
All orders are shipped the same day if received by 8:00 AM (Eastern Time). Orders received after 8:00 AM will be shipped within 1 business day. We use UPS and USPS ground shipping for all orders. Your new product should usually arrive within 3-5 of being placed. There may be some shipping delays during major United States holidays such as Christmas, 4th of July, etc.
Easy & Secure Shopping
All items on visionrise.com can be purchased safely online using our secure shopping cart.
SSL (Secure Socket Layer) enabled secure checkout encryption is provided by GlobalSign, the same security trusted by Ford Motor Company, Microsoft, and Netflix.
Your Privacy Is Our Priority
VisionRise respects your privacy. We never rent, sell or trade your contact information such as your name, address, phone# or e-mail address. We don't store any credit cards on our website or anywhere within our business. You are safe shopping at VisionRise.
Great Customer Service
If you ever have a question about your order, shipping, or installing one of our products, we are here for you. At VisionRise we're 100% committed to serving our customers. We obsess on checking our phone messages and support tickets and will usually respond within the same day, often within hours.
We DO NOT outsource our customer service - all customer support is provided from our office located in Monticello, Florida, USA.
Tracking Your Order
Once your order ships out, we will send you an email confirmation with the order details and a tracking number.
Of course, you can track shipping of all products within your account on visionrise.com:
Go to www.visionrise.com or any page on our website.
Login to your account at the top menu or footer "Login" links. Use the email and password you created when placing your order.
Your customer dashboard will be displayed.
Click the "Orders" button in the main menu or in the main dashboard area. All of your orders will be displayed.
Click the order you wish to track - Your Order Details will be displayed.
Click "Order History" - Your Order History will be displayed along with the current status.
Click "Shipment Tracking" link to view details of your order: location, estimated time or delivery, etc.
* Please be aware that no shipping tracking information will appear for an order until it ships from our manufacturing plant.
* Also, when clicking the shipping tracking link, you may get a response of "tracking number not found.” This occurs when the shipping notification is sent out prior to the package being scanned at the carrier’s terminal. If this happen, wait a few hours and it should then show your tracking progress.
If you ever have questions or issues with tracking your order shipping, please contact our customer support: Contact Us
How To Order
Easy & Secure Shopping
All items on visionrise.com can be purchased safely online using our secure shopping cart. SSL (Secure Socket Layer) enabled secure checkout encryption is provided by GlobalSign, the same security trusted by Ford Motor Company, Microsoft, and Netflix.
To place an online order
Click the "Add to Cart” button next to the item(s) you would like to purchase.
When you arrive on the Checkout Page, enter the required information and click the "Place Order" button.
* Prior to placing your order, you can edit your order (products, quantities, etc.) by navigating to the cart page. You can find cart links on the checkout page, on the main menu of website, or click here: Edit Cart
To place an order by phone
You may call us at (850) 739-9140 between 9am and 5pm Eastern Standard Time. Please have your credit card information ready.
We consistently check our phone messages and return all calls promptly, usually within the same day. We DO NOT outsource our customer service. All customer support is provided from VisionRise staff at our office in Monticello, Florida, USA.
To place an order by mail
To order by mail, you may send a money order or check. For your own security, do not send any credit card information in the mail. When placing an order by mail, please provide the following information:
Your Full Name
The exact product(s) you are purchasing
The quantity of products(s) you are purchasing
Complete Billing Address
Complete Shipping Address (if different from billing)
Email Address
Daytime Phone number (please provide this in case we have questions about your order)
Payment (check or money order)
Any special notes or delivery instructions pertaining to your order
Send all mail orders to:
VisionRise Industries
1817 West Capps
Monticello, FL, USA, 32344
If you ever have questions or issues about placing an order, please contact our customer support: Contact Us
VisionRise Guarantee
Since 1987, we hav offered quality health and beauty products to thousands of customers in the USA.
We fully guarantee ALL of our products. If for some reason you are not happy with any item you purchase from visionrise.com, you may exchange or return it for a full refund.
Note: All Return/Refund and Exchange claims must be made within 30 days of purchase.
Before submitting a refund or exchange request, we encourage you to first contact us by phone or support ticket. We would love the opportunity to help resolve any issues you may be having.
If, after contacting us, you still choose to exchange a product, or return for a full refund, please submit your request in your user account next to the product purchased. Once we process your request, we will provide a UPS shipping label which will allow you to easily return your product to us. Once we receive the product, we will initiate your exchange or refund. See complete instructions: exchange or return a product
If you have any questions or issues requesting or receiving your exchange or refund, please call us or create a support ticket: Contact Us
Shipping & Delivery
We strive to keep you happy by providing 100% Free Shipping on all orders within the USA. We also insist on shipping all orders quickly, so that you receive your product as soon as possible.
All orders are shipped the same day if received by 5:00 PM (Eastern Time). Orders received after 5:00 PM will be shipped on the next business day. We use UPS and USPS ground shipping for all orders. Your new product should usually arrive within 3-5 days of being placed. There may be some shipping delays during major United States holidays and severe weather conditions.
Order Tracking: Once your order is shipped, we will send you an email confirmation with the order details and a tracking number. Of course, you can track shipping of all products within your account on visionrise.com: Track Your Order
If you have any questions or issues regarding shipping, please contact our customer support: Contact Us
Returns & Exchanges
You can return or exchange any of our products within 30 days of purchase. With product returns, you will receive a full refund.
At VisionRise, shipping in the USA is always 100% FREE, so we will cover the shipping fees for any refunds or exchanges.
Before submitting a refund or exchange request, we encourage you to first contact us by phone or support ticket. We would love the opportunity to help resolve any issues you may be having: Contact Us
If you still want an exchange or refund after contacting us, please submit your request in your user account on the VisionRise website in the "Orders" section next to the product purchased. In the refund/exchange form, please clearly state if you prefer a refund or a product exchange.
Once we process your request, we will provide a UPS shipping label which will allow you to easily return your product to us at no charge to you. You will be able to find the UPS shipping label within your account on our website. This label can be easily printed and used to ship the product to us. Once we receive the product, we will initiate your exchange or refund.
To receive the refund, the product must be in its original condition and include all parts, accessories and packaging. We are not responsible for return packages that are lost or damaged by the return shipping company. You will receive the refund upon our receipt and inspection of the merchandise (usually within 24-48 hours after we receive the product).
Warranty Exchanges
Many of our products have warranties which allow you to exchange your product for a pro-rated fee. You can see the warranty details for each product on the product details page of this website. The warranty exchange process works the same way as a standard exchange/return:
Simply submit your request in your user account next to the product purchased. In the refund/exchange form, please clearly state that you wish to complete a warranty exchange. Within a short time, we will send you an invoice for the pro-rated warranty rate. Once you pay this invoice, we will provide a return shipping label so you can send us your original product. Once we receive this product, we will send you your new product.
Call us or send us a support ticket if you have any questions about product returns or exchanges: Contact Us
Do you have an additional question about an order, one of our products, or our website?
